ONLINE HELP
Ordering:
Shipping:
How to order.
It's very easy to order at Bizsmoke.com. When you have made your choice simply add item(s) you have chosen to your shopping cart by clicking "1 carton", "2 cartons" or "3 cartons" and then proceed to checkout through our secure order form.
How to use the shopping cart.
When you have finished adding items to your shopping cart, click the
words "Shopping cart" in the right of top menu of every
page of our site. This is the beginning of the ordering process. If
you wish to delete an item from your Shopping Cart, click the "Delete"
button that appears to the right of any item in your Shopping Cart.
Secure checkout.
When you've chosen the items you wish to order, click the "Next" button in your shopping cart. You will be transferred
to a secure page. You may be insured that you're in an encrypted
area when you see a solid key when using Netscape Navigator or a closed
lock when using Internet Explorer. Your personal information will
be encrypted and transmitted via a secured connection only.
Your credit card details are not available for us and used only to
process your order online.
Payment information.
We accept visa credit cards and electronic checks only. We do not offer any other methods of payment.
Delivery time and shipping rates.
Your Order will be processed and shipped in no longer than 5 working days. Usually it takes not more than 48 hours. Air Mail by Federal Postal Service - provides quite fast delivery to the most countries of the world. Usually it takes not more than two weeks for your order to be delivered. In most cases you will have, however, to pick up your parcel at the local post office and sign for it.
The shipping is FREE !
To which countries do you ship?
We ship only to the countries shown in the "country list" during the checkout process.
Returns policy
Our return policy is simple. Within 30 days on receipt of your order, you may return the following items for a full refund (minus shipping and handling charges). To make a return please email us to sales@bizsmoke.com. In the message you need to state:
- Your order number.
- Item(s) you want to return.
- The reason you want to return these items.
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